In Casino, Sam “Ace” Rothstein (Robert De Niro) says that love and trust are dicey propositions—better to bet on blind chance. It’s an attitude that explains why casinos spend so much money on security: Something about gambling seems to encourage people to cheat, steal or scam their way to winning a jackpot, rather than relying on random chance. That’s why casino employees are trained to keep an eye out for blatant violations of the rules and to spot subtle indications of dishonesty.
Casinos are also equipped with technology that goes well beyond the usual use of video cameras for surveillance purposes: Betting chips have built-in microcircuitry to enable them to be tracked minute-by-minute so casinos can oversee exactly how much is being wagered; roulette wheels are electronically monitored to discover any statistical deviation from expected results; and baccarat tables are fitted with special electronic sensors to detect any tampering with cards or dice.
The gaming industry is constantly evolving, and it’s important for casino marketers to stay on top of these changes in order to attract the right customers and keep them coming back. To do that, they need to understand what their audience is looking for and what job they’re hiring them to do. For example, a casino might focus on group business to attract event planners with the intent to book future events. To help them do that, Cvent offers tools like Competitive Market Ads that give casinos prominent exposure when event planners are searching for solutions—the moment they’re most likely to take action.